Right of withdrawal

CANCELLATION POLICY

Consumers have a statutory right of withdrawal when concluding a distance selling transaction, about which we provide information below in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph. 2. In paragraph 3 you will find a sample withdrawal form. In para. 4 you will find clarifications to the legal patterns and supplementary regulations to which we are bound in addition to the legal right in your favor.

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. Excluded from the revocation period are concert tickets and events at the Fermata restaurant according to § 312g Abs. 2 Satz 1 Nr. 9 BGB (see GENERAL TERMS AND CONDITIONS (TICKETS) and GENERAL TERMS AND CONDITIONS (CULTURE AT THE RESTAURANT).

In order to exercise your right of revocation, you must inform us (Stiftung Schloss Kapfenburg, 73466 Lauchheim, e-mail: info@schloss-kapfenburg.de, phone +49 7363 96 18 0) of your decision to revoke the contract by means of a clear declaration.

You can also exercise your right of withdrawal online at www.schloss-kapfenburg.de. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e-mail) with information about the content of the withdrawal declaration and the time of its receipt.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse all payments we have received from you, including delivery costs id the item(s) haven’t been shipped yet, without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

As far as the right of withdrawal is not excluded by law, you can also exercise the contract only with regard to individual goods ordered and delivered together and keep the rest of the goods. A revocation of the entire contract is not required in these cases.